Are your costumes available in different sizes?
Yes, we offer all sizes and shapes. When placing your order, you can leave a comment with your measurements so that we can create the best-fitting costume for you.
Does the jacket and pants need to be the same size?
No, when placing your order, simply specify if you need different sizes for the jacket and pants, and we will adjust accordingly.
What is the average lifespan of the LEDs used in your costumes?
We use high-quality, durable LEDs designed to function for 20,000 hours. If an LED breaks, we provide a repair kit and a tutorial to help you replace the damaged LED.
Is it possible to replace a defective LED by myself?
Yes, we provide a repair kit with replacement LEDs and the necessary tools. A step-by-step tutorial is included to guide you through the process.
How does the costume work?
Simply connect to the costume via a smartphone or computer to access an intuitive interface that allows you to adjust brightness, colors, and effects.
Can music be synchronized with the costume?
Yes, this can be done using the Resolume software, but it is not included in our package.
Do you offer tutorials or guides for installing LEDs in costumes?
Yes, we provide detailed tutorials on how to install and replace LEDs in our costumes. These guides ensure easy maintenance and customization.
What happens if the costume breaks down?
We provide a repair kit for minor fixes. If the damage is too severe, we accept returns for repairs.
How can I maintain and clean an LED costume without damaging it?
The LEDs we use are designed to withstand body moisture (such as sweat), but they cannot be washed with water. To clean the costume, use a brush.
What is the battery life when using the costumes?
Battery life depends on the light intensity and colors used. On average, a costume lasts around 2 hours. To extend usage, you can have fully charged spare batteries ready to replace the depleted ones. Battery charging time is approximately 2 hours.
How do I recharge the battery and what is the average charging time?
The batteries used are standard and available in most stores and online. They can be charged using a phone charger, computer, or any USB-compatible device.
Are the costumes delivered with a battery and charger included?
It depends on the destination country. In countries where lithium battery shipping is restricted, we do not include batteries but provide a link to purchase them online. In countries without such restrictions, the costume comes with a battery and charger included.
What are the production and delivery times for an order?
Standard production time is 30 days. If you choose Priority Production, production and delivery will be faster, but this option comes with an additional cost. Delivery time depends on the destination country.
Do you ship internationally and what are the associated fees?
Yes, we offer international shipping. Standard delivery is free, but customs duties, VAT, or import taxes may apply depending on your country’s regulations. If you choose express shipping, an additional cost will be applied, as indicated in the product options at checkout.
Can I cancel or modify my order after placing it?
You can modify your shipping address if your order has not yet been dispatched. Since each costume is made to order, cancellation is only possible if production has not yet started. Once production begins, the order cannot be canceled or modified. For any modification requests, please contact us as soon as possible via email at contact@led-suit.com.
How can I contact customer service for additional questions?
You can reach our customer service team through by emailing us directly at contact@led-suit.com. We are happy to assist you with any inquiries.
Can the costume be exposed to water?
We use high-quality LEDs designed to withstand body moisture such as sweat. However, the costume is not made for underwater use. While it should be resistant to light rain, we strongly advise against using it in wet conditions to prevent potential damage.
FAQ didnt solve your problem?
Email us at contact@led-suit.com for any unanswered questions.